> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.priyo.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to Add or Change Your Address (Legal, Shipping, Billing)?

Priyo Pay uses three types of addresses for different purposes — **Legal, Shipping, and Billing**. Here's how each works and what you can or cannot update:

# Legal Address (Unchangeable by Default)

Your legal address is collected during identity verification and is **linked to your ID document**.
* **You cannot edit this directly** for security reasons
* If you’ve permanently moved and need to update your legal address: 
- Submit a support ticket via pay.priyo.com
- Attach a new valid identity document that proves your new location
- Our compliance team will review your request and update if approved
---
# Shipping Address (Fixed Per Card Order)

Your shipping address is used **only for physical card delivery** and cannot be changed manually.
* You don’t need to worry — when your physical card arrives in Bangladesh, our team will **contact you to reconfirm your shipping address** before dispatch
* This ensures you always get your card at the correct location
---
# Billing Address (Editable from Dashboard)

You can update your billing address anytime from your Priyo Pay dashboard. This is the address used for **online transactions** with your card.
#### How to Update Billing Address:
1. Log in to [pay.priyo.com](https://pay.priyo.com)
2. Go to **Profile > View Profile**
3. Scroll down to **Billing Address**
4. Click **“Update Billing Address”**
5. Enter your new address and click **Save**
---
#### Important Billing Tips:
* Always use a **valid U.S. billing address** with your card
* If you don’t have a personal U.S. address, you may use: 1. A relative’s U.S. address, 2. A valid U.S. address found online 
* Keep a note of the exact billing address used
* Make sure to use the same address during online checkouts to **avoid AVS failures** and **transaction declines**
####