• What is Priyo Pay?

  Priyo Pay is a fintech company providing US bank accounts, Mastercard debit cards, and payment services for personal and business use. It allows users to receive and make payments, withdraw from ATMs globally, and transfer money to US and Bangladeshi bank accounts. Priyo Pay supports emerging economies by connecting them to the US market, and facilitating secure transactions for freelancers, gig workers, and businesses. All banking services are provided by Regent Bank (https://www.regent.bank/),Few readers

• I forgot my password. How do I reset it?

  To reset your password, follow these steps:  Go to our Login page.  Click on ‘Forgot your password?’ Put your registered email address and click on ‘Continue’ A password reset link will be sent to your email Click the link from the email and reset the passwordFew readers

• What documents are required to open an account?

  For Bangladeshi citizens, a National ID (NID) or passport is required, along with a mobile number, bank statement, and utility bill copy. US citizens need a Social Security Number, phone number, and a valid address. Documents must be submitted during the verification process.Few readers

• Who can open a Priyo Pay account?

  Any Bangladeshi over the age of 18, regardless of their location, can open a Priyo Pay account. Permanent residents and citizens of the United States are also eligible. If you earn in USD and need to receive the money, Priyo Pay offers a US bank account, a virtual debit Mastercard, and a physical card (on demand). For further queries, please email us at support@priyo.com.Few readers

• How can I update my account information?

  Log in to your Priyo Pay account and go to the ‘View Profile’ section to update your profile. You cannot change KYC-related information such as name, date of birth, parents' names, phone number, and email. To update your address for a valid reason, go to the ‘Get Support’ option, create a support ticket, or email support@priyo.com. Our customer support team will contact you.Few readers

• What is the difference between a personal account and a business account?

  A personal account is for individual use, while a business account is for business purposes. Personal accounts are not suitable for large transactions, which can be done via business accounts. The account opening process and required documents differ. For a personal account, you need personal information (ID, photo, phone number, address, email, etc.). For a business account, you need business-related documents. Currently, only those with a registered business in the US can open a Priyo Pay busiFew readers

• Can I delete my account?

  Yes, you can delete your account. Log in to your Priyo Pay account, go to the ‘Get Support’ option, and create a support ticket explaining why you want to delete your account. Priyo Pay will seek your formal consent via email. Upon receiving your consent, your account will be deleted within 7 business days.Few readers

• Can I change my email and phone number?

  Your registered email and phone number cannot be changed. We highly recommend using your regular email address and phone number. However, if unavoidable circumstances arise and you need to change them, please contact us by creating a ticket from the dashboard. We will then communicate with you.Few readers

• How long does it take to pass the KYC once all documents are submitted?

  If all your submitted documents are valid, we will complete your KYC within 24 hours. This is the maximum time required. However, if the documents are submitted during office hours, your KYC will be processed much faster.Few readers

• Can I upload a soft copy of my ID, NID, Driver License, or Passport for verification?

  No. Currently, we do not accept soft copies of your National ID, Driver License, Passport, or other documents for identity verification. You must take a photo of your original ID through our application for proper verification purposes.Few readers