• Can I change my email and phone number?

  Your registered email and phone number cannot be changed. We highly recommend using your regular email address and phone number. However, if unavoidable circumstances arise and you need to change them, please contact us by creating a ticket from the dashboard. We will then communicate with you.Few readers

• How can I update my account information?

  Log in to your Priyo Pay account and go to the ‘View Profile’ section to update your profile. You cannot change KYC-related information such as name, date of birth, parents' names, phone number, and email. To update your address for a valid reason, go to the ‘Get Support’ option, create a support ticket, or email support@priyo.com. Our customer support team will contact you.Few readers

• How long does it take to pass the KYC once all documents are submitted?

  If all your submitted documents are valid, we will complete your KYC within 24 hours. This is the maximum time required. However, if the documents are submitted during office hours, your KYC will be processed much faster.Few readers

• I forgot my password. How do I reset it?

  To reset your password, follow these steps: Go to our Login page. Click on ‘Forgot your password?’ Put your registered email address and click on ‘Continue’ A password reset link will be sent to your email Click the link from the email and reset the passwordFew readers

• What is Priyo Pay?

  Priyo is a financial technology company, not a bank. Purchasing spend card program Visa® Commercial cards are powered by Stripe and issued by Celtic Bank. Stripe Issuing balances are provided in the US by Stripe Payments Company, licensed money transmitter, with funds held at Stripe's bank partners, Members FDIC. Priyo Payments LLC partners with Stripe Payments Company for money transmission services and account services with funds held at Fifth ThiPopular

• Who can open a Priyo Pay account?

  Any person over the age of 18, regardless of their location, can open a Priyo Pay account. Permanent residents and citizens of the United States are also eligible. If you earn in USD and need to receive the money, Priyo Pay offers a US financial account, a virtual Visa debit card, and a physical card (on demand). For further queries, please email us at support@priyo.com.Few readers